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Rebalance Health

You’ve got questions. We’ve got answers. Browse some of our most frequently asked questions about our products.

Rebalance Health Help Center

We use a magic link system, which means you don't need a traditional password. Here's how it works:

1. Click on the Login button on our website.
2. Enter the email address you used to place your order. 
3. You will receive a temporary login code to your email.

This ensures a quick and secure access to your personal portal.

How do I log in?

Rescheduling your next order is a breeze! Here are two easy options for you:

Log into your personal portal on our website. There, you can easily manage and reschedule your next order according to your preferences.

or

If you prefer assistance, feel free to reach out to our helpful Customer Service team at cs@rebalancehealth.com. Just inform them about when you'd like to receive your next order, and they'll take care of the rest for you.

We aim to make it convenient for you to enjoy our products on your schedule

How do I reschedule my next order?

Standard Domestic Shipping
We offer standard ground shipping through UPS to all physical addresses within the lower 48 states. You should expect to receive your package within 3-7 business days, depending on your location.

Shipping to Alaska, Hawaii, and Puerto Rico
A shipping fee of $10.00 will apply to all shipments to Alaska, Hawaii, and Puerto Rico.  You should expect to receive your order within 5-10 business days.

 Shipping to APO and FPO Boxes
We are pleased to offer shipping through USPS  (for APO & FPO Boxes Only).

International Shipping
We currently do not ship to locations outside of the United States.

Shipping Policy

Your membership in the Rebalance Subscription Program will remain in effect until you cancel, which you may do so at any time. 

You will receive an email reminder 4 days before your next charge occurs to give you time to manage your subscription accordingly.  28-30 days after your initial order is placed, you will automatically be billed for a fresh 30-day supply of product. 
 
To cancel a subscription you can do so through your personal portal on our website or reach out to cs@rebalancehealth.com with your request and we will take care of the rest for you.

Subscription Policy

We offer a 30-Day Money-Back Guarantee.

At Rebalance, we know that health is serious business. We're so confident in the quality and efficacy of our lozenges that we'll give you a full refund within 30 days if you don't love them as much as we do. That's right, you have four whole weeks to try out our products, experience all their benefits, and decide if they're worth the investment. And if they're not? Well, we won't judge you. We'll just give you your money back and bet you'll come back when you start missing the great benefits.

If you’d like a refund, shoot us an email and we'll get back to you faster than a cat chasing a laser pointer and respond to your email to get the ball rolling on your refund. It’s that simple.

Refund Policy

Absolutely, and thank you for your service! 

To receive your unique discount code, please visit our Military & First Responders page located in the main site footer. 

Click "Get Code" and follow the instructions provided by VerifyPass. 

or 

Click here and follow the same directions. 

Apply the unique discount code at checkout, and enjoy your exclusive savings!

Do you offer Military/First Responder Discounts?

Hello! Thank you for checking on your order! 

If your order status is currently showing as unfulfilled, please be assured that we are diligently working to process and ship your items. Our team is committed to ensuring your order reaches you as quickly as possible. 

If you have any specific concerns or questions regarding your order, feel free to let us know, and we'll provide you with the latest updates. 

We appreciate your patience and understanding!

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