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Orders and Shipping Knowledge Base

How will the holiday season affect my subscription orders?

During the holiday season, we make adjustments to our shipping schedule to ensure a seamless experience for our customers. Orders Scheduled for Thanksgiving and Friday:  Please note that subscription orders scheduled to ship on Thursday and Friday th

Shipping Policy

We'd like to think our shipping is like the transporters in Star Trek, but the technology just isn’t there…yet. We strive to ship orders the same day when received by 12:00pm MST (excluding weekends). Any orders received on the weekends will be shipp

I just placed an order and need to make a change, can you help?

Contact us immediately. If your order has not been processed, we will work with you to make the necessary adjustments to your order. If your order has already shipped, that means we would have to run out the door and chase a delivery truck to find an

Do you ship internationally?

We are currently busy spreading Mojo throughout the United States.  At this time, we do no ship internationally.

Do you ship to APO or PO Boxes?

Regarding APO addresses, yes! APO box deliveries will be shipped via USPS. Regarding PO boxes, unfortunately, we don’t have this capability at this time. But maybe you can get creative and use a friend’s or family member’s address to receive your ord

My order is damaged, how do I get help?

Oh no. We take every precaution to ensure your order arrives in pristine condition. Perhaps the delivery team played football with your box? No worries, contact us and our customer experience team will work hard to get your items resent as fast as po

What is your refund policy?

At Rebalance, we know that health is a serious business. We're so confident in the quality and efficacy of our lozenges that we'll give you a full refund within 30 days if you love them less than we do. That's right, and you have four whole weeks to

How fast is shipping?

We'd like to think our shipping is hypersonic. Most orders ship the same day when received by 12:00pm MST (excluding weekends). With standard ground shipping, you should expect to receive your package within 3-7 business days, depending on your locat